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Delivery

The next step is choosing an estimated delivery method. We currently offer two delivery methods: (Working days are Mon – Fri):

• Rush Delivery: $25
• Standard Delivery: FREE

The delivery time frames are for our delivery of the first draft of the design. Please note that these are estimated and depending on the order we may deliver slightly before or after the initial estimate depending on the complexity of the artwork. When you buy one of our products, a paid a confirmation email will be sent to you via email which contains the delivery estimate and order number for your records.

First Draft

From here our artists will get to work on designing the artwork. Once the first draft has been completed, you will be contacted via email with a short description of the work done and a Dropbox link to the first draft for your review. This is a chance to give us feedback on the artwork and let us know if you want any changes to the overall theme or style. If you are happy with a design, just let us know which draft you prefer and we will proceed with designing the rest of the art in this style. If an edit is needed such as a large overhaul or a change of theme this is the time to request this. If a larger change is needed please allow two more working days for us to process your request.

Final Draft and Edits

If you are happy with the first draft of the artwork, our artists will then work through the rest of the artwork in the style that you have chosen and mock up everything which was included in your order. All of the drafts will be based on the same theme and style as the first draft provided. Then, you will be contacted via email and will be provided with another description of the artwork that we have created as well as providing you with a Dropbox link to the final artwork. We do advise that you test the delivered artwork on your stream/channel as a lot of the assets are made to fit perfectly on the platform that it is designed for. An example of this is that text may not look aligned in the correct position until applied to its intended area.

From here if you require any further edits to the final draft please provide us with a list of changes (ideally a bullet-pointed list with each item plus the changes needed to it) within 5 working days. After that deadline, we reserve the right to mark this order as complete, which signals the end of any artwork changes.